Course Details

Employers have designed the Apprenticeship Standards to meet the needs of the sector and industry. Ensuring they include:

• Relevant Knowledge, skills and behaviours ensure that the Standard is relevant to the occupation.
• Widening participation Apprenticeship standards provide opportunities to employees that may not previously have been available.
• Development tools A cost effective way to train your employees to undertake specific roles in your business.
• Return on Investment On average, an apprentice who has completed their course will increase business productivity by £214 per week (CEBR, 2015).

• Understand the job, their main tasks and legislative responsibilities.
• Understand the importance of working with people from a wide range of backgrounds.
• The importance of communication and presentation.
• How to deliver excellent customer service and use technology in hospitality businesses.
• How to produce food and beverages to organisation and national standards.
• How to work professionally, including their own professional development.
• How to support the supervision of team members for example new and junior members of staff.

As a Hospitality supervisor, you could work in a variety of businesses from bars and restaurants to conference centres and contract caterers. You would provide vital support to management teams and be able to supervise hospitality services and running shifts. You typically work under pressure and must be able to deliver customer service and motivate a team. Supervisors can specialise in specific functions or work across different functions that reflect the varied nature of the industry.

There are three occupational routes available:

You will need to be in a relevant role and show a willingness to undertake the knowledge, skills and behaviours required. You will also need to have Level Two Maths and English (GCSE at Grade Four/C or above or equivalent) or be prepared to attend a block study period for Maths and English if this is required.

You may be required to attend an interview and undertake relevant skills assessments. Once you have been accepted onto the programme, you will be required to attend a Lincoln College Induction. You will also require access to a tablet/computer to access your e-portfolio.

Assessment is done through a combination of practical tasks, written assignments, oral discussions and online tests throughout the programme.

• One-to-one support from a dedicated, professional assessor/instructor allocated to you for the duration of the programme.
• Work based assignments and projects to be completed in an e-portfolio.
• Case studies and in College course days as and when required.
• Job shadowing and mentoring, cross training in other departments.
• Employer led in-house training for mandatory subjects (e.g. Safeguarding, HACCP and Food Safety, Health and Safety, Legal Requirements such as Licensing Law and Trades Descriptions).
• Independent learning and research as directed by the assessor, relevant to the area of study and looking at the range of Hospitality businesses.
• Review of progress every four-ten weeks with you, your manager and assessor, evaluating and contributing to what has been learnt and what the next steps to take are.

End Point Assessment

There will be an End Point Assessment (EPA) as the final stage of an Apprenticeship. You must demonstrate your learning to an independent end point assessor and the overall grade available is distinction, pass or fail.

Assessment events are:

• Synoptic knowledge test: 120min multiple choice test.
• Professional discussion: 30min professional discussion using a set criteria
• Practical observation: 240 min observation of you preparing for, running and closing down a service
• Business project: completed over a two month period and ending with a presentation to your manager and assessor

Progression

This Apprenticeship provides an ideal grounding into the occupation and supports progression within the sector to Level Four Hospitality Management or a Level Four ILM Management Course.

As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as providing you with a wage. All Apprentices are entitled to the national minimum apprentice wage within their first year of training from their employer, although they can, and often do, pay more. In the second and subsequent years of an Apprenticeship programme, if you are aged 19 or over, the national minimum wage for your age would apply [https://www.gov.uk/national-minimum-wage-rates]

If you are an employer and want to find out more information regarding employer contributions and any further costs related to the Apprenticeship programme, please contact our dedicated Apprenticeship team at employers@lincolncollege.ac.uk

• Use technology responsibly and take an interest in new developments.
• Work with integrity in a safe, honest and trustworthy manner.
• Demonstrate personal commitment to minimising the negative effect on the environment caused by work activities.
• Demonstrate good communication skills, successful business relationships and effective team working.
• Demonstrate pride in your own job role and apply your knowledge and skills to provide high quality service.
• Operate in a fair and professional manner.

• Undertake the main tasks and responsibilities according to their job role.
• Treat people with respect and build relationships with staff and customers.
• Communicate clearly and responsibly at all levels of the business.
• Support individuals, teams and other departments within their job remit.
• Champion the business and sell the organisation and its products.
• Work professionally and seek to develop their own professional development.